Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buy It's New (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyitsnew.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great. Works fine.
Good product delivery in a few days
Perfect.. But long
small but good enough for suction dust and hair fall
Beautiful design. Convenient to use. Suction power is enough to clean the car interior. Delivery is very fast.
Works out-of-box. You need to empty the cleaner right-away after each use, because the dust will fall out if you store the cleaner upricht.
In a week's time. Like a vacuum cleaner in the cabin is good. The power button does not give any force. Just the power button, one speed. However, the thing is useful.
Fast shipping Thank you, // powerful suction force good
Very good product
One of the few useful stick-submetal, power "enough". This is the senior model of the line, the battery 12V/2A "enough", charged 5v charged from the mobile, long, through the 1A converter, banks can be more; 2 modes, on 2 ohm sucking normally, small nuts also collects. The stick itself is light, all in place, the plastic is good, use convenient. The filter cap, when worn, simply insert the washing sponge, cut in size, tightly pressing the cap body. The product is satisfied, I recommend, less powerful do not advise.
Cdek shipping this time is super fast-6 days. Vacuum cleaner for cars is the most that you need! Recommend!
Good product.
Well packed. Fast delivery. Have give a first charge long. Maximum time of use: 12 minutes. Two variations of power.
good product for the price. happy customer.
The vacuum cleaner sucks as it should. The quality is excellent. I took it wired so that the device was always ready for work. The wire is long, enough for the whole car with a trunk.
With a view, I do not know anything about how it will work, I hope it will.
hi i got the product yhank's zvi
Och liked it! To start, you need not hold a lot of the button, and then it turned out that this is not all power! Two more times he clapped and he began to work even more!
almost 3 months to get the item its too much honestly. its ok not amazing. I thought it will be better
Super fast shipping! I ordered June 20, June 25 was already with me! I'm delighted) Thanks! The vacuum cleaner works fine. Charging yusb)