Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buy It's New (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyitsnew.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good. Arrived very quickly. Darkens and the sun. Top!
На вид сделаны качественно. Сидят удобно. Эффект фотохромности пока не заметил. С продавцом не общался. Товар отправили достаточно быстро.
Even exceeded expectations! Come in a week.
Adore
Excellent glasses very light got everything right!!!
These glasses are amazing! They have become part an essential part of my biking gear. Scratch resistant surface, cleans up quickly, fits really good and best part is that the view stays clear with rain drops. Highly recommended for great price and quality. Kudo to Rockbros team for good products.
Loved and arrived very fast are.
Perfect, dark well in the sun and in my case I find it comfortable wearing the bike helmet, I recommend
Glasses I think not all fit the shape of the face.
Good shopping. They adjust well to the nose and darken more and faster than I expected. They are light and I don't think they are very resistant, but I find it an excellent purchase. Great value for money.
All ok. fast delivery. Photochromic effect works good. From clear to dark it takes cca 1 min on direct sun.
Great product Super comfortable
Delivery 28 days-China Post :( case with glasses is packed in a cardboard box, slightly pompous and a little worn. But all the contents are intact. Glasses sit normally, when moving under them does not blow out, while fogging is not noticed. Glass polycarbonate, solid, removable. It seems that it should be removed to install a frame with lenses, I did not try. Arches made of polycarbonate with silicone inserts, quite rigid, but elastic, spring. The fastening of the arms is plastic. The arches are fixed in the unfolded and folded position. In the folded position, the end of the arch is directly opposite the glass, when carrying it it can touch it and scratch. Photochromic effect checked, closing the part of the glass with a black cloth, the degree of blackout is visible in the photo. After removing the fabric, the darkening is more or less aligned in 1.5 minutes, but the section line is visible for about 3 more minutes-it's at + 19 ° C. The frame for lenses with diopters is flimsy, the edges of it fit into the glass, but they are worn silicone rings.
Super lunette, bonne qualité et rapidité de livraison. Le photochrome fonctionne à merveille.
Glasses made of pleasant to the touch plastic, photochromic works
Good glasses. In appearance, made qualitatively. On the head sit tight. Photochromic effect in the room could not be observed. In combination with an elastic band, glasses are not placed in a case. In the kit there is a pouch, a cloth, an elastic band and a case
Darkens as I expected. Actually darkens very little
Found the product very beautiful, and the screen was dark fast. Show
Produto de qualidade, recomendo.
A falta de probarlas, tiene buena pinta, el envío muy rápido, recomiendo el vendedor y el producto.