Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buy It's New (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyitsnew.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
181, 96 2xl fit good
178 height weight, 95 weight-came quite, in the hands is cramped, without a sweater will go.
Cool jacket, for your money just cool
I like it very much. I'm glad. It looks quality and very good. The jacket is extraordinary. Thank you
For two Ruben jacket bomb
Good product, only tracking free indiquait bad information
Sent for a long time, came for 12 days. sewed well. the description corresponds
Horrible jacket I advise all the gun just
An excellent product, the color is just the one that appears in advertising, very versatile for your pockets and closure s designs, good quality s closure, the main double-cart lock helps a lot. Excellent product. (I have a 5.11 and this one has nothing to envy you) I recommend it.
Jacket cool all recommend very fast delivery despite Chinese new year.
Striukė puiki, puikiai pasiūta daug kišenių, praktiška. Puiki prekę rekomenduoju. Typewriter vienas minusas Kad didesniu didžių Nera. NES mano ūgis 183 cm/100 kg paėmiau Didi XXL Tai Kaip typewriter, šilto megstuko Po apačia Jau neužsidesi.
Great product as description. Recommended 100%
Very cool!! 170cm 63kg Size:S
Sent for a long time, but I think the reasons are clear. The product is satisfied, the size was correct, there is no nagging. I bought what I wanted.
Great product very beautiful very good quality material
Fast Shipping, good meterial and eye is good Workmanship…. water resistance can I still not confirm…. but unfortunately the ubiquitous Theme of Asian Sizes…. I usually in the Thinner Jackets XL… so am I here after the List gone and have a Size bigger ordered… I must not to inhale deeply or try the Hands forward or over the Head to stretch, Otherwise would the good Piece at the Shoulders and including completely torn…. I'll the Jacket a Chance in spring-can Yes not more than a T-shirt underneath tighten…. Should I however, by then also only even a little Muscle Mass put I get Square fear in the Jacket…. looking forward my wife if I not more pure yoke.… You can then loose a thick Sweatshirt including tightening.
We wear 50 size, the first time we ordered XXL drowned, and now everything is ok, at a height of 184 cm came up perfectly. The jacket has a shoulder width of 55 cm, the length of the sleeve is 64 cm. The quality is excellent, so they re-ordered. I recommend, with the store additionally talked to all questions answered quickly. The first windbreaker XXXL gave the son-in-law he wears 54-56 size to him approached.
The jacket is not bad. Description matches. Inside, they would still sew up and the price would not be her. For a very long time the store sent. About 3 months.
Audums labs, šuvums labs, fasons tiešām militārs. Izmērs līdzīgs eiropas, bet ja man ir L, tad jāņem XL. Tā kā XXL jau ir par liels(šo uzdāvināju švāgerim). Ņemšu vēl vienu tikai XL
Ordered size XL, really European L