Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buy It's New (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://buyitsnew.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
до Омска доставка из России 12 дней
Rewelacja super fun, recommend. Very good product
The child is very pleased, draws the second day. On delivery there were problems, but the store decided everything. Sociable, responsible. I recommend to buy.
Despite the coronavirus, the parcel reached Kiev in 13 days by new mail. Packed in a bag, a little pinched box. Not included yet, we wait until we give it.
Пойдёт.
если честно, ожидал более комфортной работы. пластик постоянно застревает в сопле, особенно когда меняешь на другой цвет, хотя температуру выставлял по инструкции.
Wonderful, my daughter is happy, everything works two packs of different colors came somewhere in a month a little more, taking into account the quarantine is great, thank you very much, I advise the store, always in touch
Nice product. impressed with the extrusion speed. made a few doodles in no time. Gonna buy others for gift!
Thank you and recommend the son liked the included is an album with drawings on which you can make your first work
пришло за 3 недели до Чебоксар. только мало нитей. пока в деле не проверяли
A very fun tool...
Wires arrived. Ten bags of 3 colors in each.
After some practice are the creations ever more beautiful. Very convenient also the blade with examples and steps.
Marche très bien
Super. The child is manual very satisfied, everything works. Thank you
Delivery to Ufa less than 2 weeks. The description is consistent. Done nicely. I recommend taking only those who have hands from the right place grow. On the first day I had to completely disassemble. Since the plastic is stuck inside. Inside all real quality!!! In you advice: If the plastic is stuck-it is not necessary to disassemble completely. Remove only the bottom black tip, then gently with the help of passivation remove the heating element and calmly remove the plastic. Children are very fond (5 and 7 years old). Something serious, of course, will not work, but glasses, rings, etc. It works. In general I recommend!
Came in a month, took for a gift, I hope it works. The store sent it quickly.
Everything works
The order took a little longer than estimated, but communication with the store has been very good. Apparently all right, bring a guide to make designs. Thank you
Thank you just came to the birthday granddaughter very waited to the madness everything works a little had to refine disassemble stuck rod advise the producer Thank you Ali
Perfect, it works very well, took so long to arrive
My 11 year old daughter tried it and she loved it!!! It’s easy to use and lots of fun.
He arrived in a month and works well.
Parcel Arrived Today 2 .07. The baby is happy
The order came in two weeks. All as in the description. I ordered it as a gift, the box is slightly crumpled. In the set of plastic, and there is a book with stencils. How to try children-I'll add a review.